Terms of Service

Aeon is software. It records your properties, units, tenants and leases; raises an invoice for each month’s rent on the schedule you set; collects that rent by ACH bank debit through Stripe; and shows you what has been paid and what is late.

Aeon is not a party to your lease and does not own, manage or guarantee any tenancy. The rental agreement is between the landlord and the tenant, and Aeon has no role in it beyond moving the money the landlord has told us to collect.

• Aeon is not a bank, an escrow agent or a money transmitter, and never takes custody of rent. Payments are made on the landlord’s own Stripe account and settle from Stripe to the landlord’s bank.
• Aeon is not a property manager, a leasing agent or a collections agency, and does not decide what rent is owed. We bill the amount the landlord entered.
• Aeon is not a real estate broker or sales associate, and does not hold a real estate licence. Aeon is a software provider. It is not the landlord’s agent and has no authority to act for them.
• Nothing in Aeon, including this document, is legal or tax advice. Landlord-tenant law is state and local; complying with it is the landlord’s responsibility.
• Disputes about the tenancy — repairs, the amount owed, deposits, notices, eviction — are between the landlord and the tenant. Aeon cannot resolve them.

Concretely, Aeon has no authority to rent, lease, show, advertise or market a property; find, screen or select a tenant; negotiate, sign, renew or end a lease; set, raise, reduce or waive rent; settle or compromise anything a tenant owes; begin or conduct an eviction; or hold, disburse or apply any money. Every one of those is the landlord’s own act. Aeon raises the invoice the landlord configured and shows them what was paid.

Aeon accounts are created by invitation; there is no public sign-up. Only landlords and Aeon administrators have accounts. Tenants have no login — a tenant interacts with Aeon through emailed invoices and a single-use enrollment link.

You are responsible for keeping your password secure and for everything done with your account. Tell us at info@aeonrent.com immediately if you think someone else has access to it. We may require additional sign-in security for accounts with administrative access.

Payments are processed by Stripe, Inc. To collect rent through Aeon, a landlord completes Stripe’s onboarding and agrees to the Stripe Connected Account Agreement directly with Stripe. Stripe verifies identity, holds the payout details, and is the party that actually moves funds.

Bank details are collected and stored by Stripe, never by Aeon. Neither a landlord’s payout account nor a tenant’s bank account passes through Aeon’s systems; we store only Stripe’s identifiers for them. A landlord cannot see a tenant’s bank details through Aeon, and neither can we.

Each charge is made on the landlord’s own Stripe account. Rent moves from the tenant to the landlord, and Stripe pays it out on Stripe’s schedule. Aeon never holds it. If Stripe suspends or restricts a landlord’s account, Aeon cannot raise invoices on that account until Stripe restores it.

The landlord is the merchant of record for every charge Aeon raises. The payment is between the tenant and the landlord; Aeon is a technology provider to the landlord and is never a party to it. That is why a refund, a chargeback or a payment dispute is resolved on the landlord’s Stripe account and under the landlord’s agreement with Stripe, not by Aeon.

The fee applies to every payment Aeon raises — recurring rent and one-time charges such as first month’s rent, application fees or late fees alike. It is charged only when a payment succeeds.

The fee is not a tenant surcharge. It is the landlord’s cost of using Aeon. Tenants are billed the rent their landlord entered and nothing else; Aeon adds nothing to a tenant’s invoice.

If a landlord refunds a payment in full, email us within 60 days of the refund and we will refund our fee on that payment. Stripe’s own fees on a refunded payment are governed by Stripe’s terms, not ours.

Florida law (Fla. Stat. § 83.49) requires a landlord holding a security deposit or advance rent to keep it in a separate account that is not mixed with their own money, or to post a surety bond, and to tell the tenant in writing within 30 days where it is held. Aeon pays into the landlord’s ordinary Stripe balance, which settles to their ordinary bank account. That is a commingled account by design, so it cannot satisfy § 83.49 — and a deposit billed through Aeon would create the breach rather than avoid it.

Non-refundable charges are fine. A non-refundable pet fee, an application fee, a move-in or cleaning fee, a late fee, first month’s rent, a key replacement — all of these are money the tenant does not get back, so none of them is a deposit. The test is refundability, not what the charge is called.

Aeon enforces this in two ways. Charges whose description reads as refundable money are refused outright when the invoice is raised. And for every one-time charge, the landlord confirms at the moment they raise it that the charge is non-refundable and is not a deposit or advance rent under § 83.49. Aeon records that confirmation and relies on it.

Collecting a deposit is still something a landlord may lawfully do — just not through Aeon. Take it separately, into an account that meets § 83.49, and give the tenant the notice the statute requires.

By using Aeon to bill your tenants, you agree that:

• You have the legal right to collect the rent you are billing, under a valid rental agreement with the tenant you are billing it from.
• The amounts, due dates and tenant contact details you enter are accurate. Aeon bills exactly what you enter, on the day you specify, without reviewing it.
• You will give a tenant on autopay at least 10 days’ notice before any debit for a different amount than the one they authorized — a rent increase, most commonly. Aeon does not send that notice for you.
• You will honour a tenant’s revocation of their ACH authorization promptly, and will not re-enroll them without a fresh authorization from that tenant.
• You will not use Aeon to collect anything other than rent and related charges under a rental agreement, or to bill a person who has not agreed to pay you.
• You will not use Aeon to collect a security deposit, advance rent, last month’s rent or any other refundable deposit — see what Aeon cannot bill.
• Each time you confirm that a one-time charge is non-refundable, that confirmation is a statement of fact Aeon relies on in raising the invoice, and you are responsible for its accuracy.

You can revoke a tenant’s autopay yourself at any time from their tenant record, which cancels the mandate at Stripe. The tenant returns to emailed invoices; no rent is cancelled.

Your landlord uses Aeon to bill your rent. You do not have an Aeon account, and we only hold what your landlord gave us: your name, your email address, a phone number if they entered one, which unit you rent, and the rent terms of your lease.

You can pay each month from the link in the invoice we email you, or you can authorize automatic payment so the rent is debited on its due date without you doing anything. Automatic payment is optional and you can cancel it at any time.

Aeon cannot change your rent, forgive it, or settle a dispute about it — only your landlord can. What we can always do is stop debiting your bank account. See below.

This section is the authorization a tenant agrees to when they set up automatic payments. Print it or save it for your records; it is also shown to you, with your own figures filled in, on the enrollment page before you authorize anything.

What you are authorizing. You authorize your landlord, through Aeon and its payment processor Stripe, to debit the bank account you connect for the rent stated on your enrollment page, on the due day of each month shown there, starting with the next invoice and continuing until you cancel. If your rent is split across more than one lease, the enrollment page lists each one and the total.

Amount and timing. The amount is the rent your landlord has entered — no Aeon fee is added to it. The debit is initiated on the due date. ACH debits are not instant; the money typically leaves your account within a few business days. You will receive a receipt by email each time a payment succeeds.

If the amount changes. Your landlord is required to tell you at least 10 days before any debit for a different amount than the one you authorized. If you are ever debited an amount you did not expect, contact us and your landlord, and see your rights below.

Cancelling automatic payment does not cancel rent you owe. You go back to paying from the emailed invoice, exactly as before you enrolled.

Your rights if something is wrong. Federal law (the Electronic Fund Transfer Act and Regulation E) protects you against unauthorized or incorrect electronic debits from a consumer account. If a debit was not authorized or was for the wrong amount, notify your bank promptly — generally within 60 days of the statement on which it appears — and email us so we can stop further debits while it is sorted out.

A bank can return an ACH debit — most often for insufficient funds or a closed account. Your bank may charge you a fee for that, and your landlord may be charged one too; those fees are between you and them, and Aeon does not add any of its own.

A returned debit leaves the invoice unpaid, and Aeon marks it so. If a second debit fails, automatic payment is switched off and the authorization is cancelled at Stripe — you return to paying from emailed invoices, and setting autopay up again takes a fresh enrollment link and a fresh authorization from you.

Aeon sends transactional email only: invoices, payment receipts, overdue and failed- payment notices, enrollment links, and account messages. There is no marketing email, and we do not sell or rent any address. Landlords can choose which notifications they receive; the messages a tenant needs in order to pay — invoices, receipts and failure notices — are part of the service and are not optional.

We aim to keep Aeon running and invoices generating on schedule, but we do not guarantee uninterrupted service. Aeon depends on Google Cloud, Stripe and email delivery, any of which can fail. If invoicing is delayed, the rent is still owed under the lease, and a landlord remains responsible for collecting it. Aeon is not liable for rent that goes uncollected because the service, Stripe or a bank was unavailable.

A landlord can stop using Aeon at any time; email us and we will close the account. Closing it does not cancel any authorization you hold from a tenant — cancel those first, or ask us to. We may suspend or close an account that breaks these terms, that Stripe restricts, or where we are required to by law, and we will tell you why unless the law prevents it.

Aeon is provided as is, without warranties of any kind, to the fullest extent the law allows. We do not warrant that the service will be uninterrupted or error-free, or that it will meet any particular legal requirement that applies to you.

To the fullest extent permitted by law, neither King Sago Enterprise LLC nor anyone working for it is liable for indirect, incidental, special or consequential damages, or for lost profits or lost rent. Our total liability arising out of or relating to Aeon is limited to the total platform fees you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot be limited by law.

This section applies to landlords only. It does not apply to tenants, and nothing in it asks a tenant to cover anyone’s costs.

In plain terms: if you are a landlord, you agree to defend and indemnify King Sago Enterprise LLC against claims, losses and reasonable legal costs arising from

• a charge you confirmed was non-refundable that was in fact a security deposit, advance rent or another refundable deposit;
• your failure to comply with landlord-tenant law, including Fla. Stat. § 83.49 and any deposit, notice or disclosure requirement that applies to you;
• the lease itself, the tenancy, and any dispute with your tenant about what is owed, about the condition of the property, or about eviction; and
• rent or charges you billed through Aeon that you had no right to collect.

This does not cover anything caused by Aeon’s own failure — if Aeon bills the wrong amount because Aeon got it wrong, that is ours, not yours. We will tell you promptly about any claim we ask you to cover, and you may take over defending it with counsel of your choosing.

If we change these terms we will post the new version here with a new effective date, and we will email account holders before a material change takes effect. Continuing to use Aeon after that date means the new terms apply. A change to these terms never alters an ACH authorization you have already given — a different amount or schedule needs a fresh authorization from the tenant.

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and any dispute arising out of them will be brought in the state and federal courts located in Sarasota County, Florida. Nothing here waives any right a consumer has under the law of the state they live in.

King Sago Enterprise LLC
3637 Ent Ter
North Port, FL 34291
info@aeonrent.com

See also our Privacy Policy, which explains what we hold and who we share it with.